Delivery & Returns

Standard Delivery: 

Standard Delivery is FREE for all UK mainland orders over £60.

For orders under £60, UK Standard Delivery costs just £3.99 per order, irrespective of how many items you buy*

*PLEASE NOTE: items must be ordered at the same time 
1st Class Postage
£4.99 for orders up to £60
£6.99 for orders up to £100
£9.99 for orders over £100
Applies to UK only, irrespective of how many items you buy (please note: items must be ordered at the same time) 

Next Day Delivery - Please contact us for postage costs

Free Delivery (by standard postage only) on all orders over £60 - applies to UK only (please note: items must be ordered at the same time)

Please contact us for Overseas Shipping costs

Postage costs are clearly shown before you complete your order.

Delivery
We will send an email to let you know your order has been processed and dispatched.  All orders must be signed for at the point of delivery.
Orders typically take between 4 and 7 days to arrive.  If an item is out of stock then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Nearly all orders arrive within a week, however please allow up to 28 days.  Courier delivery can be arranged for an additional cost.  Please contact us for further information.

Returns, Exchanges and Refunds
We offer a 14 day no-quibble money back guarantee!
You can return your item(s) to us within 14 days of receipt of your order for a refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
You are entitled to return your item(s) to us in their original condition within 14 days of receipt of your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase.  
You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.
Please note: customers wishing to return items for exchange or refund due to change of mind must do so at their own cost.   Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.

PLEASE CONTACT US BEFORE RETURNING YOUR PURCHASE AS YOU WILL NEED TO OBTAIN A RETURNS NUMBER AND FULL RETURN SHIPPING ADDRESS FROM US, THANK YOU.
Please remember to include your original order number when communicating with us.