PLEASE NOTE: We will be closed from 23rd December 2020 - 4th January 2021. You may still place orders during this time but we are unable to begin processing them until the 4th January - therefore there will be a delay in the dispatch of your order.
Online shopping has become the primary way of purchasing gifts and keepsakes for loved ones this year and we are therefore experiencing a high level of orders; which, as we approach Christmas, means things are taking a little longer this year.
We would also like to thank all our customers for showing patience with any delays they may experience during this time
CHRISTMAS ORDER CUT OFF DATES
We would like to give everyone a guide about our last order dates over the festive period. However, we need to stress that with the impact of Covid-19, these dates are subject to change. If there are any changes we will let you know as soon as possible.
Standard Delivery - Monday 14th December 10pm
First Class Delivery - Wednesday 16th December 3pm
IMPORTANT: Please note that Royal Mail Standard (2nd Class) Delivery and 1st class Delivery are NOT guaranteed delivery time services, therefore we cannot guarantee or take responsibility for Delivery by a certain date if these services are used. If you wish to guarantee delivery in time for a certain date please contact us for Next Day (Special Delivery Guaranteed) postage costs.
Delivery & Returns
We offer you a choice of 2 delivery services at checkout - Royal Mail Standard or 1st (First) Class Delivery. Please note that the delivery service chosen only applies once your order has been dispatched from us, not from when we receive your order. Orders, whether you choose Standard or 1st (First class) delivery, are usually dispatched from us within 3 working days of receipt of payment - please note this applies to non-personalised orders only - for information regarding dispatch times of Personalised orders please see below. Therefore, if you require Next Day delivery please contact us for postage costs.
Standard Delivery: Standard Delivery (2nd class) is FREE for all UK mainland orders over £60
For orders under £60, UK Standard Delivery costs just £3.99 per order, irrespective of how many items you buy*
*PLEASE NOTE: items must be ordered at the same time
1st (First) Class:
Please note this is NOT a next day delivery service.
Orders up to £60 - £5.99
Orders over £60 - £1.99
Orders over £100 - £2.99
Orders over £150 - £5.99
Next Day Delivery - Please contact us for postage costs
Free Delivery (by standard postage only) on all orders over £60 - applies to UK mainland only (please note: items must be ordered at the same time)
Please contact us for Overseas Shipping costs
Postage costs are clearly shown before you complete your order.
We will send an email to let you know your order has been processed and dispatched. All orders must be signed for at the point of delivery.
Non-Personalised orders (for personalised orders please see below) are usually dispatched within 3 working days (Monday-Friday, excluding Bank Holidays) of receipt of payment. Please note that dispatch times may increase at peak periods during the year like Christmas.
If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Most personalised orders are dispatched within 4 working days of receipt of payment but due to manufacturing processes, certain personalised orders may take up to 10 working days to be dispatched. Please note that dispatch times may increase at peak periods during the year like Christmas. Please allow up to 15 working days for delivery of Personalised items.
IMPORTANT: Please note that Royal Mail Standard (2nd Class) Delivery and 1st class Delivery are NOT guaranteed delivery time services, therefore we cannot guarantee or take responsibility for Delivery by a certain date if these services are used. If you wish to guarantee delivery in time for a certain date please contact us for Next Day (Special Delivery Guaranteed) postage costs
Next Day delivery can be arranged for an additional cost on certain personalised items. Please contact us for further information.
Returns and Refunds
We hope that you are happy with your purchase but in the event that you wish to return an item we offer a 14 day money back guarantee - exclusions apply.
Items returned within 14 days of receipt of your order will receive a refund including your delivery costs - refund of delivery costs only applies if all items in your order have been returned to us. All that we ask is that the item(s) must be returned to us in their original, as new condition, with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
Exclusions to our refund policy - We are unable to accept returns of any Personalised, Perishable or Made to Order items
You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.
Please note: customers wishing to return items for exchange or refund due to change of mind must do so at their own cost.
Please remember to include your original order number when communicating with us.
PLEASE CONTACT US BY EMAIL BEFORE RETURNING YOUR PURCHASE AS YOU WILL NEED TO OBTAIN A RETURNS NUMBER AND FULL RETURN SHIPPING ADDRESS FROM US, THANK YOU.